Subscription, Cancellation & Refund Policy

Plans and current prices are listed on the Upgrade page and shown at checkout before you pay. You can pay monthly or annually.

Prices are in US dollars. Checkout may offer your local currency, and your bank's exchange rate and fees may apply.

Free trial. New accounts get a 7-day free trial, unless a promotion you signed up through offers a longer one. Your trial length is shown before you start, and it counts the day you sign up. A payment method is required to start it. Your subscription isn't charged during the trial, and checkout shows the exact date of your first charge before you confirm.

When the trial ends, the plan you chose starts automatically and your payment method is charged. To avoid being charged, cancel before the trial ends. You keep access until the trial end date either way.

The free trial is limited to one per person. New accounts created to restart a trial won't get another one.

Optional one-time purchases, like the Older Videos Sync in section 5, are charged when you buy them, including during a trial.

Your subscription is billed in advance and renews automatically on the same date each month or year until you cancel. By subscribing, you authorize Scaled Creator to charge your payment method on that schedule.

Everything below is self-serve from the Billing page by clicking Manage Subscription:

• Switch between monthly and annual billing
• Add, change or remove payment methods
• Update your billing name and email
• View and download past invoices
• Cancel your subscription (see section 3)

Switching from monthly to annual. The switch takes effect right away. You're charged a prorated amount, with credit for the unused days of your current month. The exact amount is shown before you confirm.

During the free trial. Nothing is charged when you switch. The new price applies when the trial ends.

Failed payments. If a payment fails, we retry the charge automatically. Update your payment method from the Billing page to avoid any interruption. If the retries fail, your subscription is cancelled.

You can cancel any time from the Billing page: click Manage Subscription, then Cancel subscription. Cancelling stops all future charges, and you keep full access until the end of the billing period you already paid for.

Cancelling during a free trial means your subscription is never charged, and you keep access until the trial end date.

Need help cancelling? Email support@scaledcreator.com from the email on your account and we'll cancel it for you. Your cancellation counts from the day you asked. If a renewal charge goes through after that day, we refund it in full.

When your subscription ends, auto-posting, syncing of new TikToks, and comment and DM automation stop. Product links already in the captions of videos we posted keep working. If you resubscribe later, posting picks up where it left off. If a social account disconnected while you were away, reconnect it first.

Cancelling doesn't delete your account. You can resubscribe any time from the Billing page.

Payments are non-refundable and we don't refund unused time, except where required by law. Your account starts syncing and matching your videos as soon as a billing period begins, so the service is in use from the first day whether or not you post.

You can cancel any time and keep full access through the period you paid for.

Billing errors are always refunded in full:

• You were charged twice for the same period
• You were charged after you cancelled or asked us to cancel
• Your subscription was charged during your free trial

Something not working? Email support@scaledcreator.com from the email on your account. We'd rather fix the problem, and any other refund or credit is at our discretion.

How refunds are paid. Refunds go back to the original payment method, in the currency you were charged in, so your bank's exchange rate may make the final amount differ slightly. They typically appear within 5 to 10 business days, depending on your bank.

Access after a refund. When a refund ends your subscription, your access ends the day the refund is issued. Refunds for billing errors don't affect your access.

Not eligible for a refund: charges you've disputed with your bank or card provider.

The Older Videos Sync is an optional one-time purchase, not a subscription. The price is shown before you buy, and it's charged when you buy it, including during a free trial.

Syncing starts right away, so the purchase is non-refundable once syncing starts.

Synced videos keep their links and DMs running only while your plan is active.

If the sync doesn't start or fails on our end, email support@scaledcreator.com and we'll fix it or refund it.

If a major outage makes the app fully unavailable, we may credit your account for the time lost. Email support@scaledcreator.com to ask about a credit.

We may change our prices. If the price of your plan changes, we'll email you at least 30 days before the new price applies to your renewal, and you can cancel before then.

We may update this policy at any time. The current version is always on this page, with the date it was last updated. If a change affects your price or how your subscription renews or cancels, we'll email you before it applies to your next renewal.

Questions? Email support@scaledcreator.com.

Last updated: October 11, 2026